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Refund policyThe products purchased on Québec Amérique's online store ( www.quebec-amerique.com/boutique/en or www.quebec-amerique.com/boutique/fr) are neither refundable nor returnable except if technical issues prevent the use of the product. If a customer experiences a technical issue using a downloadable product purchased on Québec Amérique's online store, he or she should first refer to the ‘’Required configuration’’ tab on the description page of the product, which lists all the technical specifications related to the product. If the incompatibility is not indicated and the customer is unable to resolve the issue, the customer should contact Québec Amérique’s Technical Support service (firstname.lastname@example.org). Québec Amérique does not reimburse its customers for technical issues or technical incompatibilities indicated in the online store. If the product presents a problem not listed on the online store, the customer must contact Québec Amérique’s Customer Service (email@example.com), who will determine whether a refund can be issued to the customer.